FAQs

Please email hello@frogmustardstickers.com with your order number and clear photos of the item or issue.

We’ll review it and get back to you as soon as possible. If your order qualifies under our policy, we’ll make it right. 

Please contact us within 7 days of delivery.

If your tracking says Delivered but you have not received your package yet, please wait up to 3 business days. USPS sometimes marks packages as delivered before they actually arrive.

If your package still has not arrived after the normal delivery window, please allow:

• Domestic orders: up to 2 weeks
• International orders: up to 6 weeks

If those timeframes have passed and your package still has not arrived, email us at hello@frogmustardstickers.com for help. Please include your order number.

Please note:

• Once your package has been handed off to USPS, delivery delays are outside of our control
• We do not have additional tracking information beyond what USPS provides

Time limit for claims

• Missing package claims must be reported within 30 days of the shipping date
• After 90 days, USPS may recycle tracking numbers
• Once a tracking number has been recycled, we can no longer investigate the package

For full details, please see our Refund, Replacement, and Shipping Issue Policy

You can cancel your order within 24 hours, as long as it has not been packed yet.

Email hello@frogmustardstickers.com as soon as possible. Once an order has been packed or shipped, we may not be able to make changes.

No, we do not accept exchanges for a different design or item once delivered.

If your order arrived damaged or incorrect, email us at hello@frogmustardstickers.com with your order number and photos, and we’ll review it.

We cannot replace or refund:

• items damaged during application
• small bubbles or defects
• wrong address orders
• orders over 30 days old
• USPS-tracked packages until USPS completes its investigation
• for magnets used on plastic, non-magnetic, or aluminum cars
• theft of package or product after delivery

If you can’t find the answer in our FAQs, email us at hello@frogmustardstickers.com and we’ll be happy to help.

Clean the surface with water and a cloth, then let it dry completely. You can also wipe it with a microfiber towel. Avoid alcohol, detergents, or anything that could leave residue or affect the adhesive.

Peel off the backing, line up your sticker, and apply it slowly. Smooth out any air bubbles by pressing from the center outward.

Small bubbles should fade within about a week or in heat.

For best results, apply stickers to smooth, clean surfaces. Glass, metal, chrome, windows, and other smooth surfaces work best.

Avoid applying stickers to textured plastic, molding, trim, or dirty, waxy, or greasy surfaces. Stickers may not work well on low surface energy plastics, such as some coolers and treated plastics. Allow stickers to cure after application for 48 hours before washing your vehicle.

If your sticker starts to peel or lift, gently warm it with a hair dryer or heat gun on low, then press it back down firmly. This can help the adhesive bond better. Make sure the surface is clean and dry first.

Peel it off slowly using your fingers or a plastic card to lift the edges.

Do not use anything sharp, since that could damage the surface underneath.

If the sticker is hard to remove, gently warm it with a hair dryer or heat gun on low. Once the adhesive warms up, it should peel away more easily.

Our stickers are made with high-quality vinyl and are designed to remove cleanly when removed properly.

In most cases, they should not damage your paint. However, paint that is already chipped, damaged, old, or poorly bonded may be more likely to lift during removal.

To reduce the risk, remove stickers slowly and carefully.

Our products are waterproof, UV-resistant, and made for outdoor use.

Most will last 3–5 years or more depending on weather, sun exposure, application, and how they’re used.

For magnets, we recommend removing them before car washes or extreme heat, cold, or wind to avoid losing them.

Use magnets only on a clean, dry, magnetic surface.

Before buying, make sure your vehicle surface is actually magnetic. Some cars have aluminum, plastic, fiberglass, or other non-magnetic panels.

Remove magnets before car washes or extreme weather. 

We also recommend removing them regularly and cleaning underneath to prevent dirt buildup and reduce the risk of scratching.

Small bubbles can sometimes appear in vinyl stickers or decals after packaging, shipping, or installation. This usually does not mean the vinyl is defective or the adhesive has failed.

After the decal is applied to a clean, smooth surface, minor bubbles often flatten on their own as the vinyl warms and settles. This may take a few days to about a week. You can gently smooth the area from the center outward using your fingers or a soft-edged squeegee.

For stubborn bubbles, gently warm the vinyl with a hair dryer on the lowest setting, keeping it several inches away and moving continuously. Avoid overheating the decal.

Large bubbles, creases, or bumps caused by trapped dirt may not disappear on their own. To help prevent them, apply the decal slowly and smooth it firmly from the center toward the edges.

Our magnets are strong and flexible, but they only work on clean, flat, magnetic surfaces. They will not stick to plastic, aluminum, fiberglass, or other non-magnetic panels.

Standard magnets are made with 20 mil magnetic backing. We also offer a thicker 30 mil upgrade, which may hold its shape better in colder weather. Please note that thicker magnets may look more noticeable on your vehicle.

Before troubleshooting, test your surface first.
If the magnet sticks to your fridge but not your car, your vehicle likely has non-magnetic panels in that area. Try another spot, such as the trunk, hatch, or doors.

If the magnet does not stick anywhere on your vehicle, your car may be made with aluminum or other non-magnetic materials. Please check compatibility before purchasing, as we do not offer refunds for magnets used on non-magnetic surfaces.

If your magnet is bent or curled, temperature may be affecting it. Warm it gently with a hair dryer or heat gun on low to make it flexible again before applying.

For best results:

• Apply only to clean, dry, flat surfaces
• Do not place magnets over plastic bumpers, badges, or decals
• Remove magnets regularly and clean underneath them to prevent dirt buildup and reduce scratching

Need help? Email us at hello@frogmustardstickers.com with photos or videos.

Magnets can bend or curl in cold weather or during shipping. If that happens, don’t worry — it’s usually an easy fix.

Warm the magnet gently with a hair dryer or heat gun on low until it becomes flexible again. Then lay it flat, let it cool, and reapply.

Do not place the magnet on your car while it is still bent or curled, since it may not stick properly.

Swampscriptions are monthly recurring subscriptions for Frog Mustard stickers or magnets at up to 70% off.

When you sign up, you are agreeing to receive and be billed for a new mystery pack every month until your subscription is canceled through the Swamp Portal.

Each month, you’ll receive a random selection of designs from our catalog. Mystery means mystery — you never know what kind of swampy surprise is showing up next.

Swampscriptions have a 2-month minimum commitment. This minimum allows us to offer the subscription at a steep discount while keeping the packs affordable.

You can manage your subscription through the Swamp Portal. A link to the portal is emailed after signup.

Swampscriptions require a 2-month minimum commitment before cancellation can take effect. After your second monthly subscription order has been completed, you can cancel anytime before your next billing date.

To avoid another renewal after your minimum commitment is complete, cancel before your next billing date.

Click Here to Log In to your Swamp Portal

No. Swampscriptions are monthly recurring subscriptions, not one-time purchases.

When you sign up, you are agreeing to be billed once per month and receive a new mystery pack each month until your subscription is canceled through the Swamp Portal.

Swampscriptions also have a 2-month minimum commitment. This helps us keep them heavily discounted. After your second monthly subscription order has been completed, you can cancel anytime before your next billing date.

If you only want to place a one-time order, please shop our regular stickers, magnets, bundles, or gift cards instead.

Swampscriptions are usually processed within 2–3 business days of billing and ship via USPS letter mail. They ship monthly from the initial purchase date.

You’ll receive a tracking link in your shipping confirmation email. Tracking may be limited and may not update in the Shop app.

No. Swampscriptions require a 2-month minimum commitment, so cancellations cannot take effect until after your second monthly subscription order has been billed.

You may still access your Swamp Portal at any time, but your subscription must complete the 2-month minimum before it can fully end.

Swampscriptions are monthly recurring subscriptions, not one-time purchases. This is stated on the product page, descriptions, in the cart, at checkout, and in your order and shipping confirmation emails.

Because Swampscriptions are deeply discounted, they require a 2-month minimum commitment. Once an order has been billed, processed, and shipped, it cannot be refunded or canceled retroactively due to misunderstanding or not reading the subscription terms.

If you accidentally purchase a Swampscription, email us before your first order ships so we can review the order and cancel it if possible. After the first order ships, the 2-month minimum commitment applies.

After your second Swampscription order is complete, you can cancel anytime before your next billing date through the Swamp Portal.

For one-time mystery purchases, please shop our regular mystery bundles, mystery stickers, or mystery magnets instead.

Swampscriptions are priced much lower than our regular mystery items because they are intended for monthly subscribers.

The 2-month minimum helps us keep the subscription price discounted while preventing misuse of the subscription discount as a one-time mystery bundle deal.

If you want a one-time mystery purchase, we offer full-priced mystery bundles, mystery stickers, and mystery magnets in the shop.

Nope — that’s part of the fun.

Swampscriptions are randomly selected, so you won’t be able to choose specific designs. Sometimes you’ll get favorites, sometimes you’ll get chaos.

We do our best to avoid duplicates. With 350+ designs in rotation, that usually isn’t too hard.

That said, Swampscriptions are truly random, and we don’t track each subscriber’s full item history, so duplicates can happen over time.

If you receive the same design twice, send us a photo of the matching items and we’ll take a look.

Swampscriptions are heavily discounted mystery products, so we don’t offer swaps, returns, or refunds based on personal preference.

Part of the fun is getting a random design from the Frog Mustard catalog — sometimes cute, sometimes weird, sometimes deeply swamp-coded.

Yes. Swampscriptions require a 2-month minimum purchase commitment.

Because these packs are heavily discounted, customers must complete at least 2 monthly subscription purchases before canceling. This helps prevent misuse of the discounted subscription price and allows us to keep Swampscriptions affordable for everyone.

After the 2-month minimum is complete, you can cancel anytime before your next billing date through the Swamp Portal.